Castelan Boarding Kennels & Cattery

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Reviews of Castelan Boarding Kennels & Cattery

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  Melody Watson Added May 18, 2022

  ★ ★ ★ ★ ★
  Bear is our LH German Shepherd and he had to holiday there. We are very grateful that they cared for him not just professionally but in knowing him. This is our place for Bear!
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  Christopher George Added May 05, 2022

  ★ ★ ★ ★ ★
  Lovely people who take really good care of our two dogs.
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  David Hudson Added May 05, 2022

  ★ ★ ★ ★ ★
  It isn't up to me to refute the bad commentary on Castelan, other to say that we are delighted with our experiences there. I cant see how an animal would pick up dirt at Castelan, given the hygiene focus of the owners and the nature of the enclosures.
  
  We have taken our Jack Russell treasures there for ten years, sometimes leaving them for three weeks. And we are now introducing a new cat to the experience. That is without second thought for us.
  
  Unless you have proof positive, on pick up, that there is any issue with an animal then coming back a couple of hours later is a tad cute. As much could have happened in that couple of hours, as the owners would like to claim as have happened in the Castelan care.
  
  Facebook thuggery is a cheap trick in my opinion.
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  Jasen Hannagan (EXCEL CUP) Added May 03, 2022

  ★ ★ ★ ★ ★
  They love Shelby as much as I do
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  Leesa Little Added May 01, 2022

  ★ ☆ ☆ ☆ ☆
  Be very cautious of this boarding facility. The moment I have time to write a comprehensive review, I will include every detail that I can, as well as photographic evidence as to why you should avoid them. Our dog was left with open wounds after only a 3 night stay. They are assuming we are only after a refund and that this happened in our care, until we sent them photos of the dogs while still on their property at pick up, with the open sores in full view. Please be careful about boarding your pet here and ask to see the facility in which they will be kept first! Our dogs were bathed hours before drop off but came back to us with dirt in their fur wh we re they had been laying.
  
  Ask to check where they will be kept before you leave your dogs there. We wish we had!
  
  Edit:
  We didn't know we needed to INSPECT our dogs upon pick up but we messaged them within hours with photos of the wounds. They tried to blame us and said that we should have had a dog bed in the trailer, the way they do when they travel. Well, unlike them, we don't put our dogs in a trailer. We had them in the car with tonnes of appropriate bedding. We sent them a photo to prove this (which was taken at their facility). We also sent them a photo of our dog's injuries at pick up which, while we didn't see initially, prove that the sores were there before we drove away and therefore occurred at Castelan.
  
  To say that "Possibly the dog may have self harmed by jumping in the enclosed kennel trying to get to other nearby dogs" is laughable and shows just how little they paid attention to the dogs themselves or the info we gave them at arrival. The dog with the injuries has severe arthritis and has had many surgeries. She can't jump. She can barely walk very far.
  
  These people are obviously not treating the dogs very well. At the next facility that we arrived at that same day, they were APPALLED that this had happened at Castelan. They immediately offered to treat the injuries with a topical mix and kept us up to date about how the dogs (and the wounds were). They came out of Castelan dejected and just generally sad. They came out of the next boarding facility happy, recovered and in high spirits.
  
  One last thing, we made it clear to them that we have our boarding fees FULLY paid for by the Army since this is Defence move. Therefore the refund would not benefit us in any way, it simply was requested because they should not be paid for causing our dogs injury.

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About castelan.com.au

Cattery and Dog Boarding Kennels Brisbane Southside - Castelan
Castelan Dog Boarding Kennels and Cat Boarding accomodation is your pet’s home away from home. Established in 1968, Castelan has a large, loyal customer base and we even have the children of some of our first customers now bringing their pets to us...because they know we look after them as if they are our own.
Castelan, Dog Boarding, Kennels, Cat Boarding, accomodation, pet, home,